FAQs (Frequently Asked Questions)
Have questions? Well we have answers. Below find the answers to some of our most frequently asked questions. Don’t see the answer to your question? Just shoot us an email at info@soulfullexpression.
Our shirts are available in sizes XS–4XL and our hoodies are available in adult sizes S–5XL (youth sizes coming soon S–XL). All of our shirts are unisex and pre-shrunk. Please use our sizing chart to help select the perfect fit for you. Ladies, for a more fitted look, we recommend sizing down, in most cases, as the sizes are based on the male physique.
What payment methods are available?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as ApplePay and Google Pay.
As with any t-shirt, over time our shirts will lose some of their luster after many wears and washes. Each shirt is made using a heat transfer process—which has been tested for up to 50 washes and maintained its integrity. For best results, please reference the washing instructions found on the shirt tag. You can also find washing instructions here on our site.
How long will it take my order to arrive?
We offer two shipping options: standard shipping and expedited shipping. Our standard shipping is $6.95 and usually takes two to seven business days after processing. Our expedited shipping is $9.95 and usually takes two days after processing. For orders of $75 and more, we offer our expedited shipping for free. Orders are typically processed in 3–5 business days. Please allow additional time for processing during holidays and sales promotions.
When your package ships, you will receive a shipping confirmation email which will include tracking information. Please note that processing is 3–5 days on most orders.
Can I cancel or modify my order?
We do our best to provide a great purchasing experience. If you change your mind about your order, you have 24 hours to cancel. If you missed this window, you may return your items upon delivery. Please note that customers are responsible for shipping costs of returned items. Items must be undamaged and unworn with merchandise tag still attached. Feel free to email orders@soulfullexpression.com if you have further questions or concerns.
If you change your mind about your order, you may return your item (non-custom) for a full refund. Please note, returns must be made within 14 days of delivery. Items must be undamaged, unworn, unwashed, and without body odor or fragrance with merchandise tag still attached. Please note that customers are responsible for shipping costs of returned items.
If there is an issue with your order (e.g., wrong size or color), please email orders@soulfullexpression.com with photos of your order and the packing slip. Upon review, we will reship your order at no additional cost to you.